A Senior House Officer is conducting a post-take ward round on a busy general paediatric ward. Over the course of an hour, they are asked to review three acutely unwell children, respond to ten separate pager requests, and answer detailed questions from the supervising consultant regarding complex management plans.
Later, it is discovered they prescribed an incorrect dose of a routine medication for a stable patient.
Which term best describes the human factors-related state that most likely precipitated this error?
CORRECT ANSWER:
Cognitive overload, or excessive working memory load, occurs when the volume of information and tasks exceeds an individual's finite cognitive capacity.
In a clinical setting, this is precipitated by managing multiple complex patients, constant interruptions, and high-stakes decision-making under time pressure. The prefrontal cortex, responsible for executive functions like clinical reasoning and planning, becomes overwhelmed.
This leads to a deterioration in performance, increasing the likelihood of medical errors, diagnostic inaccuracies, and impaired judgement. The scenario described, with numerous simultaneous demands (bleeps, acutely unwell children, senior questioning), perfectly illustrates a situation where the cognitive load surpasses the SHO's processing capacity, directly causing the error.
This is a critical patient safety issue, as functioning beyond this fixed capacity can lead to burnout and adverse events.
WRONG ANSWER ANALYSIS:
Option A (Hindsight bias) is incorrect because it is the tendency to perceive past events as more predictable than they actually were, which applies to retrospective analysis of a case, not the real-time error itself.
Option B (Cognitive dissonance) is incorrect as it describes the mental discomfort from holding conflicting beliefs or attitudes, not the state of being overwhelmed by excessive informational inputs.
Option D (Alarm fatigue) is incorrect because it specifically refers to the desensitisation that occurs from excessive exposure to frequent, often non-actionable, clinical alarms, rather than the broader mental demand from multiple competing tasks.
Option E (Commission bias) is incorrect as this is the tendency to act rather than not act, even if inaction is the better choice, which is a specific type of decision-making error, not the underlying state causing it.